Jira Service Management Integration Overview

Last updated on 02 November, 2022

Disclaimer: This feature is currently in Beta. To become a Beta participant, contact Customer Success.

You can integrate LogicMonitor with Atlassian’s Jira Service Management to automate your incident management workflows in Jira based on LogicMonitor alerts. This integration provides you with a seamless experience between the two platforms, using bi-directional communication to enable the platforms to do the following:

  • LogicMonitor can create, update, and close Jira incidents based on LogicMonitor alerts.
  • Jira can acknowledge (ACK) alerts based on incident status.

The Jira Service Management integration is a preconfigured, out-of-the-box (OOTB) integration that you set up directly in your LogicMonitor portal.

The following diagram illustrates the bi-directional flow of communication between LogicMonitor alerts and Jira Service Management, and how Jira can acknowledge alerts based on incident status:

For more information about Jira Service Management, see Atlassian’s Jira Service Management product guides.