Sequential Processing of Inbound Payloads

LMDX has a sequential processing feature for inbound payloads. If an error occurs during the processing of an inbound payload, any subsequent new inbound payload record with the same External reference (external_reference) value will automatically follow the same error.

Once the root cause of the error has been resolved, it is possible to use any of the payloads with the same External reference value to Reprocess all existing payloads in sequential order. This is done using the Created on (sys_created_on) value for each payload. This results in all payloads being processed in the same order in which ServiceNow received them from Edwin AI.