Workflow Integrations Overview
Last updated on 08 March, 2023You can integrate LogicMonitor with a third-party IT Service Management (ITSM) solution to provide a seamless experience between the two platforms. Integrating LogicMonitor with a workflow integration can establish bi-directional communication to enable LogicMonitor to manage the incident management workflow based on LogicMonitor alert status and allow select ITSM solutions to acknowledge alerts based on the incident status. For example, as an alert moves through the escalation chain, LogicMonitor communicates with your ITSM solution to create, update, and close incidents. In addition, you can acknowledge alerts from some solutions based on an incident’s status.
The following table lists the workflow solutions that you can integrate with LogicMonitor:
| Workflow Solution | Description | Acknowledges LogicMonitor Alerts | Integration Settings Provided by LogicMonitor |
| Datto’s Autotask Professional Services Automation (PSA) | Route LogicMonitor alerts to Autotask to create, update, and close Autotask tickets. In addition, you can enable Autotask to acknowledge alerts based on a ticket status. | ✓ | |
| ConnectWise | Route LogicMonitor alerts to ConnectWise to create, update, and close ConnectWise tickets. In addition, you can enable ConnectWise to acknowledge alerts based on a ticket status. | ✓ | |
| Atlassian’s Jira Service Management | Route LogicMonitor alerts to Jira Service Management to create, update, and close Jira issues. In addition, you can enable Jira to acknowledge alerts based on an issue status. | ✓ | ✓ |
| PagerDuty’s Incident Response | Route LogicMonitor alerts to PagerDuty to create, update, and close PagerDuty incidents. In addition, you can enable PagerDuty to acknowledge alerts based on incident status. | ✓ | ✓ |
| ServiceNow’s Configuration Management Database (CMDB) | Leverage ServiceNow to understand how your environment is functioning and receive immediate notifications when changes occur. | ✓ | |
| ServiceNow’s Incident Management | Route LogicMonitor alerts to ServiceNow to create, update, and close ServiceNow incidents. In addition, you can enable ServiceNow to acknowledge alerts based on incident status. | ✓ | ✓ |
| ServiceNow’s Service Graph Connector | Leverage ServiceNow to understand how your environment is functioning and receive immediate notifications when changes occur. | ✓ |