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A Configuration Management Database (CMDB) contains all relevant information about the hardware and software components used across an organization’s IT environment. Even more important, a CMDB defines the relationships and interdependencies between those assets. This makes it easy to understand, manage and report on the service being delivered.
However, a CMDB is only valuable if you’re working with reliable data. With thousands of devices being added across distributed systems, it’s easy for a business-impacting issue to slip through the cracks.
LogicMonitor’s integration with the ServiceNow Service Graph Connector evolves the ServiceNow CMDB beyond inventory and asset management. The Service Graph Connector for LogicMonitor allows users to streamline data collection across systems so that they can understand how the entire ecosystem is working at a glance, from infrastructure to applications, and receive immediate notifications when changes occur.
As a result, IT organizations are empowered with a broad and deep data foundation for managing the entire lifecycle of digital products and services.
Benefits of the Service Graph Connector for LogicMonitor application include:
Visit this application’s product page in the ServiceNow Store for details on the current application version and release notes; ServiceNow release compatibility; and ServiceNow licensing and dependency requirements.
Before beginning installation and configuration of the Service Graph Connector for LogicMonitor application, ensure you have access to the following:
Enhance the data your CIs can get from LogicMonitor by making sure you have imported the latest versions and device credentials for the Device_BasicInfo and Linux_SSH_Info PropertySources. These PropertySources will add a number of properties to the devices in your portal that align with field mappings in the Service Graph Connector for LogicMonitor application and further enhance your CI data.
A dedicated API only LogicMonitor user account (administrator role recommended) is required. For full functionality, the account will need the ability to:
Be sure to retain the Access ID and Access Key values for use when configuring the connection between the Service Graph Connector for LogicMonitor application and the LogicMonitor portal. See Users for instructions on creating an API only user account.
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