Acknowledge a Collector Down Alert

Last updated on 06 December, 2020


You can use LogicMonitor’s REST API to acknowledge Collector down alerts. As with all of our API calls, authentication is required.

Request Information


URI: /setting/collectors/{id}/ackdown

Request Parameters: You must include an acknowledgement comment in your request.

Property Description Required? Type
comment The comment to be associated with the acknowledgement Yes String


The following Python script acknowledges the Collector down alert for Collector 165 in, and leaves the comment “upgrading server”.

#!/bin/env python

import requests
import json
import hashlib
import base64
import time
import hmac

#Account Info
AccessId ='YQQ75w6Mxx9zWIeAMq5H'
AccessKey ='f)!Z}%spR=6en+4^s2$t32r-3=NpdQ]2T{-deI)8'
Company = 'api'

#Request Info
httpVerb ='POST'
resourcePath = '/setting/collectors/165/ackdown'
data = '{"comment":"upgrading server"}'

#Construct URL 
url = 'https://'+ Company +'' + resourcePath

#Get current time in milliseconds
epoch = str(int(time.time() * 1000))

#Concatenate Request details
requestVars = httpVerb + epoch + data + resourcePath

# Construct signature
hmac1 =,msg=requestVars.encode(),digestmod=hashlib.sha256).hexdigest()

# Construct headers
auth = 'LMv1 ' + AccessId + ':' + signature.decode() + ':' + epoch
headers = {'Content-Type':'application/json','Authorization':auth}

#Make request
response =, data=data, headers=headers)

# Print status and body of response
print('Response Status:',response.status_code)
print('Response Body:',response.content)
Python 3
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