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If your environment uses the Autotask integration, you must update the integration settings in your LogicMonitor portal to reflect version 1.6 of the Autotask PSA SOAP API.
LogicMonitor offers an upgrade path within the integration settings in your LogicMonitor portal. The integration is immediately upgraded to use the latest version (v1.6) to perform HTTP requests.
Recommendation: If you customized your HTTP Delivery settings and want to preserve the customizations, you can manually update the URL that the request is made to.
For more information about the Autotask API versions, see Datto’s SOAP API lifecycle FAQ developer documentation.
To update the Autotask Integration settings, you must have the minimum permissions in your LogicMonitor portal. For more information, see “Minimum Permissions” in Autotask Integration.
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