LogicMonitor Certification Programs

Overview

The LogicMonitor training program ensures that end-users are adequately versed and leverage the platform to the fullest. In addition to free on-demand elearning content, LogicMonitor has developed two technical certification programs:

  • LogicMonitor Certified Associate (LMCA)
  • LogicMonitor Certified Professional (LMCP)

Both certification courses provide a unique learning experience using graphical illustrations, video, and numerous examples of the LogicMonitor UI. All content has been developed by our Senior Training Engineers, and is based on their years of experience on-boarding and training new product users. After completing the course content, users will take the certification exam. In order to become certified, users must score 80% or higher. After passing the certification exam, users will receive an e-certificate documenting their accomplishment that can be shared with their teams or on social media.

LogicMonitor Certified Associate (LMCA)

The LMCA is the introductory and foundational certification for new users of LogicMonitor. This program presents LogicMonitor from both a conceptual and practical point of view. It is designed for end-users and covers basic concepts, usage, and best practices. It does not cover initial setup, configuration, or administrative tasks.

The approximate duration for both the course and certification exam is 4 hours. For new customers, successful completion of the LMCA is a prerequisite for enrolling in the LMCP.

Topics include:

  • LogicMonitor platform architecture
  • Navigating the UI
  • Viewing and interacting with resources and graphs
  • Analyzing and responding to alerts
  • Configuring Dashboards and Reports

LogicMonitor Certified Professional (LMCP)

The LMCP builds on the LMCA, and is designed for LogicMonitor administrators and advanced users. This program covers the initial setup, configuration, and administrative tasks of a LogicMonitor portal. Included are best practices for deploying and maintaining the LogicMonitor solution.

The approximate duration for both the course and certification exam is 6 hours. For existing customers, experienced LogicMonitor administrators can skip the LMCA as a prerequisite and jump straight to the LMCP.

Topics include:

  • Collector strategy and configuration
  • Managing and grouping resources
  • Configuring, tuning, and routing alerts
  • Building dashboards and reports
  • Cloud monitoring
  • Topology mapping

How to Get Started

If you’re interested in learning more about one of our certification programs, please contact your customer success manager or send a request to [email protected].

Certification FAQs

If you have any questions about LogicMonitor’s training or certification programs, please contact us at [email protected].

How do I access LogicMonitor’s certification programs?

The certification programs are hosted in our training portal, which is accessible from the “Training” link in the upper right corner of your LogicMonitor portal. Please note that the first time you visit, you’ll need to create an account with Skilljar, our learning platform provider. The account will be tied to your LogicMonitor user account so, once it is created, you will be able to seamlessly log in whenever you click the “Training” link. 

The LMCA and LMCP can be purchased with a credit card directly through the training portal. If you purchased a training package through your account manager and were invoiced, your customer success manager will provide you with a code that you can use to bypass the cost associated with enrollment.

Why didn’t I receive a confirmation email after I submitted my registration info to Skilljar?

The Skilljar confirmation email is sent from [email protected][accountName].logicmonitor.com where accountName is the name of your LogicMonitor account. Check your spam folder or any filters you may have configured in your email client. If you cannot find the email after a thorough search, contact support for assistance.

How many questions are on the exam?

The LMCA exam consists of 20 multiple-choice questions. The LMCP exam consists of 50 multiple-choice questions.

What score must I receive to pass the exam?

The passing scores for both the LMCA and LMCP exams is 80%.All questions are weighted the same. For multiple-answer questions, you must select all correct answers for the question to be marked correct. There are no negative points for wrong answers, so if you are unsure of an answer, you may guess.

Is there a time limit when taking the exam?

There is no time limit, but you must complete the exam within a single session. You cannot save your work and return later.

Can I use external resources while taking the exam?

Yes, the exams are open book. You are free (and encouraged!) to refer to any course content and LogicMonitor’s support documentation as you work through the exam, and you may search for other online materials as well. We recommend that you be logged into an active LogicMonitor account while taking the exam.

While we encourage you to reference online materials to help you with the exam, we expect and trust that you will complete the exam independently and will not receive any assistance on the exam from other individuals.

How many chances do I have to pass the exam?

For the LMCA, you are given two attempts to pass the exam. For the LMCP, you are given three attempts. If you do not pass the exam on your first attempt, you may try again right away or wait and retake the exam at a later date.

What if I fail all my attempts?

If you fail the exam on all of your attempts, reach out to [email protected]. We’ll review your exam results then contact you to provide guidance and information on next steps for retaking the exam.

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