LogicMonitor Passkey

Last updated - 24 November, 2025

The Passkey feature enables users to register a secure, phishing-resistant method for two-factor authentication (2FA) using built-in device biometrics or platformauthenticators.

Each user can register only one passkey at a time. New passkeys can only be created when an existing one is deleted. After you create a passkey, you can verify the registration status directly in your LogicMonitor portal. This enables you to view what the user has configured and what they have not.  

Using LogicMonitor Passkey provides the following benefits:

• Enhanced security—Protects user accounts with cryptographic, phishing-resistant authentication.
• Simplified user experience—Streamlines login by eliminating the need to manually enter verification codes.
• Device-based verification—Uses built-in biometric or platform authenticators for fast and reliable authentication.
• Reduced credential risk—Minimizes exposure to password theft or credential-based attacks.
• Modern authentication support—Aligns with emerging industry standards for secure, password-less login.

Considerations for Creating LogicMonitor Passkey

To create a LogicMonitor Passkey, consider the following:

• You must not be logged in using Single Sign-On (SSO).
• Passkey support is currently limited to standard portal login workflows.
• For SAML users, 2FA enforcement continues to be managed by the Identity Provider (IdP).

Creating a LogicMonitor Passkey

1. In LogicMonitor, navigate to Profile > Security > Passkeys.
   
2. In the Manage passkey modal, select Create Passkey.
   
3. In the Create a passkey for X modal, select Save another way.
4. Select where you want to save your passkey by doing one of the following:
   • Select iCloud Keychain to save the passkey to your Apple ID’s iCloud Keychain. Mainly for Apple devices (Mac, iPhone, iPad).
     The passkey automatically syncs across your devices signed into the same Apple ID.
   • Select Use a phone, tablet, or security key to enable you to store the passkey on another device (For example, Android phone or physical security key). 
     Ideal if you want to use biometric authentication (Face ID, Touch ID, fingerprint, and so on) on your mobile device.
   • Select Your Chrome profile to save the passkey in your Google account (through Chrome).
     Works across any device where you are signed into Chrome with the same Google account.
     
5. Based on your selection, follow the onscreen instructions to complete user authentication, such as a biometric scan or PIN verification to save your passkey.
   After you save the passkey, it displays in the Manage passkey modal.
   
6. Log in using your LogicMonitor credentials to verify the passkey.
7. Select Passkey (Recommended) as the method when prompted for 2FA.
   
8. Select Verify.
9. Authenticate using your registered passkey (biometric or device-based authentication).

You have successfully logged in using Passkey. 

Verifying Two-Factor Authentication Passkey User Registration Status

1. In LogicMonitor, navigate to Settings > User Access > Users and Roles > Users.
2. Locate the user whose 2FA status you want to verify.
3. Review the 2FA Passkey column for what the user has configured and not.
   

Managing LogicMonitor Passkey

1. In LogicMonitor, navigate to Profile > Security > Passkey.
2. Select to remove the selected passkey.