Edwin AI Agents Overview

Last updated - 12 June, 2026

Edwin AI Agents are embedded in the Edwin platform to help you investigate, triage and understand the insights surfaced by Edwin. Since Edwin’s core job is correlating noisy alerts into actionable insights, the AI Agent is optimized around the data Edwin receives and analyzes today – Events, Alerts, Insights and their related metadata. The agent streamlines common task such as data exploration, incident investigation and remediation by responding to user prompts with contextual, AI-generated results.

You can use the Edwin AI Agent from either the Agent Homepage or any Insight or Alert Details page. The Agent Homepage supports open-ended questions across your Edwin data. The Agent on the Insight and Alert Details pages is context-aware so you can triage and troubleshoot specific issues.

Agent Orchestration Framework

Edwin is powered by a modern agent-driven architecture that dynamically reasons through problems and coordinates multiple specialized agents in real time. At the center of this framework is an orchestrator agent that determines the best approach for each request, selecting and combining the capabilities of domain-specific agents as needed.

Rather than following a fixed workflow, the orchestrator can invoke multiple agents during a single interaction to gather context, perform analysis, and synthesize results into a unified response.

This architecture enables:

• Intelligent handling of complex, multi-step investigations
• Improved accuracy through collaboration between specialized agents
• Faster access to relevant insights across multiple data sources
• Greater flexibility as new agents and external integrations are added

The orchestration framework provides the foundation for Edwin’s evolving agent ecosystem, enabling more adaptive, context-aware interactions and a scalable path for future capabilities.

Meet the Edwin AI Agents

The following table provides information for each Edwin AI Agent to help guide your interactions: 

Agent Type	Description	Types of Requests	Example Prompts	Additional Configuration Needed
IT Ops Agent	Recommends triage actions, suggests troubleshooting steps, and drafts root cause analyses (RCAs) to accelerate incident resolution.	Remediation steps, summaries, and general operational questions	What is the typical remediation for frequent BGP session flaps between core routers? Can you generate a concise incident update for internal teams?	No
Insights Agent	Answers questions about any part of an insight, alert, or event to quickly understand what is happening and why.	Insight details, alert frequency, and customer impact	Summarize the key impacted services. What is the location or version of the impacted CIs?	No
Charts Agent	Creates real-time charts from Edwin AI data and lets you filter data to spot issues early.	Trend analysis and alert distribution	Show me the number of critical alerts in the EMEA data center over the last month. Which CI received the highest critical alerts in the last 24 hours?	No
Public Knowledge Agent	Answers questions using vendor documentation and other third party sources to help troubleshoot faster without leaving Edwin.	Vendor documentation, product issues, and known bugs	What are the recommended configurations for Cisco ASA devices? Is there a known issue on Cisco Routers version 17.6.3?	No
Metrics Agent	Surfaces information and answers questions about metrics data for a specific alert.	Alert metric data	What were CPU, memory, and disk metrics for this alert? What is the current value for CPU usage?	No
Similar Insights Agent	Finds and analyzes related insights based on event names to help explore connections, frequency patterns, and typical root causes.	Related insight discovery, frequency patterns, and root cause analysis	Show me similar insights. How often does this type of issue occur? What is the typical root cause analysis for similar insights?	Yes For more information, see Similar Insights Agent.
Similar Incidents Agent	Identifies and surfaces past incidents that closely match the current one, providing relevant root cause analysis (RCA) and resolutions to improve consistency.	Historical incident lookups, RCA comparison, and remediation recommendations	Find similar past incidents for this insight. What was the root cause in similar incidents? Show me how previous incidents with this alert were resolved.	Yes For more information, see Similar Incidents Agent.
Private Knowledge Base Agent	References your organization’s documentation to enable Edwin to generate analyses and respond to questions grounded in your verified processes.	Internal documentation lookups, process-based guidance, and article-matched analyses	Reference our internal KB and tell me the recommended workflow for triaging this alert. Do we have any SOPs on how to resolve this issue?	Yes For more information, see Private Knowledge Base Agent.
Change Request Agent	Identifies recent or ongoing change requests tied to impacted Configuration Items (CIs) so you can determine whether a change contributed to an issue.	Active or recent change request lookup, CI-related change correlation, and change-driven incident verification	Are there any recent or ongoing change requests related to this CI? Could any recent changes have contributed to this issue?	Yes For more information, see Change Requests Agent

Requirements for Using Edwin AI Agents

To use Edwin AI agents, ensure the following:

• Have access to Agent AI SKU.
• Have Correlation Models running and insights generated in your Edwin portal.
• A LogicMonitor user with the Edwin AI access, includes users with “View only” permissions.

For the Metrics AI Agent to access all metric data for your alerts, ensure that you have an API Edwin AI user with “View” permissions set for all resources. 

To use the Similar Agent, Private Knowledge Base Agent, and Change Request Agent, you need the LMDX integration with the following:

• Enabled to send Edwin AI each record type
• Configured to include the ingestion settings and trigger fields needed for LogicMonitor to receive and update all relevant records.

For more information, see Installing LMDX.