Overview
LogicMonitor returns status codes for Web Checks, SSL environments encountered during Web Checks, and Ping Checks. These are helpful when troubleshooting monitoring errors. The following tables list and describe the possible status codes LogicMonitor may return for each of these.
Web Check Status Codes
| Status for Individual Checkpoint Locations |
Description |
| 1 |
Okay |
| 6 |
DNS failure |
| 7 |
Timeout – either:
- the initial connection was not refused, but it did not complete in a reasonable time (just silence); OR
- the initial connection completed and some part of response was received, but the rest was not received in a reasonable time
|
| 8 |
TCP connection refused – the client got explicit information that it could not connect as it was configured to do. |
| 9 |
SSL issue |
| 10 |
Authorization required |
| 11 |
HTTP status unexpected – the returned HTTP status does not match the expected HTTP status codes specified in the Web Check configuration |
| 12 |
The keyword specified in the Web Check configuration does not match the response |
| 20 |
The request timed out while loading the full page contents |
| 21 |
There was no response to the HTTP request |
| 23 |
The page load time is longer than the maximum time (configured in the Web Check’s Alert Triggering settings). |
| Overall Status |
Description |
| 1 |
Okay |
| 2 |
Error |
SSL Status Codes for Web Checks
| SSL Status for Individual Checkpoint Locations |
Description |
| 1 |
Okay |
| 15 |
All other SSL error conditions |
| 16 |
The certificate chain is untrusted |
| 17 |
Requested host name mismatches the CN (common name) in server certificate |
| 18 |
Certificate is expired |
| Overall Status |
Description |
| 1 |
Okay |
| 2 |
Error |
Ping Check Status Codes
| Status for Individual Checkpoint Locations |
Description |
| 1 |
Okay |
| 6 |
DNS failure |
| 8 |
TCP connection refused – the client got explicit information that it could not connect as it was configured to do. |
| 24 |
Either:
- Any returned packet takes longer than the configured minimum allowed return time (eg. 550ms return time when the limit is 500ms); or
- The number of packets returned is less than the configured threshold (for example, 8/10 packets returned when the threshold is 90%)
Note: Minimum return time and minimum return packet percentage are configured in the Alert Triggering area of a Ping Check’s configurations.
|
| Overall Status |
Description |
| 1 |
Okay |
| 2 |
Error |