Alert SLA Report

Last updated on 19 October, 2022

The Alert Service Level Agreement (SLA) report displays the amount of time that a set of resources were in warning, error, or critical alert status over a specified period of time. This report also calculates the total percentage of time that the resources were not in alert status for that same given time period. You can use this report to display the percent of time that a resource datapoint value falls out of the normal range, where normal is defined by alert thresholds.

You can also use the Alert SLA report to:

  • Monitor your service SLAs, whether that includes resource groups, a single resource, or specific instances and datapoints.
  • Communicate to customers that you are meeting the SLAs defined in their contracts. You can configure different thresholds for each customer and use the Alert SLA report to communicate the percent of time the services you provide are available. For more information, see Tuning Static Thresholds for Datapoints.

Note: If you want to evaluate how effectively your resources met their SLAs using metrics other than alert thresholds, consider creating an SLA report instead. The SLA report type lets you choose what constitutes an acceptable service level. For more information, see SLA Report.

Configuring an Alert SLA Report

To add a new Alert SLA report:

  1. Select Reports > Add > Report > Alert SLA to open the report settings.

General Settings

  1. (Required) Enter a Name. Report names cannot include the operators and comparison functions used in LogicMonitor’s datapoint expression syntax.
  2. Enter a Description. For example, describe the specific purpose of the report.
  3. (Required) Enter a Report Group to set where your report will be stored. Matching groups will display as you type and you can select from the list.
  4. Set the report’s output Format, which can be HTML, CSV, or PDF.
  5. Set the Report Availability. This option specifies how long the generated report remains available online.

Alert SLA Settings

  1. Set the Time Range for which you want to evaluate a set of resources or resource groups. You can select from a list of predefined time ranges or specify a custom time range.
  2. (Required) Select at least one Resource Group or Resources to use in your report. This selection will restrict your report to the data in these Resource Groups and Resources. You can use explicit names or glob expressions in these fields.

Note: You can select a combination of both glob and distinct values to specify your resources or resource groups. For more information, see Using Glob in your LogicMonitor Portal.

3. Enter a DataSource Instance that has datapoint values you want to evaluate. You can use a wildcard to include all instances.

4. Enter one or more Datapoints to evaluate against the alert thresholds. You can use an explicit name, a glob expression, or a wild card to include all datapoints.

5. Specify the Alert Rule to which the alerts you are evaluating will be routed.

6. Select the minimum alert status Severity to evaluate for the specific resource groups or resources.

Report Schedule Settings

You can use the Report Schedule settings to schedule recurring reports that will email the results to the configured addresses.

  1. Select Generate this report on a schedule.
  2. Select the Frequency that you want this report to run.
  3. Select the time or day that the report will run. This option will depend on the Frequency you selected previously.
  4. Set the time zone for the report.
  5. Enter one or more Recipients email addresses.

Note: Upon configuring or editing a delivery schedule, your report will be generated and emailed immediately if it has not been generated within the last 24 hours. After that, emailed delivery will only occur according to the schedule.

Save the Report

When you finish configuring your report, you can:

  • Click Save to save the report and its parameters.
  • Click Save and Run to save and run the new report to review its output.

Threshold Limits

Adhoc Requests Thresholds (Limit for number of alerts)

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Scheduled Requests Thresholds

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