Join fellow LogicMonitor users at the Elevate Community Conference and get hands-on with our latest product innovations.

Register Now

Resources

Explore our blogs, guides, case studies, eBooks, and more actionable insights to enhance your IT monitoring and observability.

View Resources

About us

Get to know LogicMonitor and our team.

About us

Documentation

Read through our documentation, check out our latest release notes, or submit a ticket to our world-class customer service team.

View Resources

Troubleshooting Custom AWS CloudWatch DataSources

Last updated on 01 July, 2025

Use the Poll Now function on the Raw Data tab of the DataSource to identify which specific error a DataSource generates. Raw Data shows which request LogicMonitor makes to AWS for your DataSource, as well as any errors AWS returns.

Incorrect Metric Path Syntax

The Raw Data tab displays the error message “Incorrect Metric Path Syntax”.

Resolving Incorrect Metric Path Syntax

Consider using a tool like the AWS CLI to confirm the syntax is correct. For more information, see AWS Command Line Interface Documentation from AWS.

You can use the AWS CLI to verify the names of the metrics, dimensions, and aggregation types. For more information, see AWS services that publish CloudWatch metrics from AWS.

Incorrect Aggregation Method

The Raw Data tab displays the error message “Incorrect Aggregation Method”.

Resolving Incorrect Aggregation Method

Verify that the aggregate method you are trying to use is valid for the desired Metric. For more information, see “Datapoints” in DataSource Graphs.

Insufficient Permissions

The Raw Data tab displays the error message “Insufficient Permissions”.

Resolving Insufficient Permissions

The AWS CloudWatch metrics you are attempting to aggregate may require permissions not provisioned to your LogicMonitor user.

Identify which specific issue is occurring with the Poll Now functionality for your DataSource – you can find the Poll Now option on the Raw Data tab.  On the Raw Data tab, the request that LogicMonitor makes to AWS for your DataSource, as well as any errors AWS returns is displayed.

In This Article

Start Your Trial

Full access to the LogicMonitor platform.
Comprehensive monitoring and alerting for unlimited devices.