Cisco VoIP Monitoring
Last updated on 30 September, 2024Overview
Cisco offers many devices that utilize VoIP (Voice over Internet Protocol). Using the LogicMonitor Cisco VoIP package, you can monitor a variety of VoIP server/client traffic as captured by call management systems such as CUBE (Cisco Unified Border Element), including connections, redirects, retries, and errors.
Compatibility
The DataSources in the Cisco VoIP package monitor metrics that are exposed by CISCO-VOICE-DIAL-CONTROL-MIB and CISCO-SIP-UA-MIB. A system must respond to at least one of these MIBs in order for the various DataSources to apply to it and begin monitoring metrics.
LogicMonitor’s Cisco VoIP package is confirmed to be compatible with any device that has the CUBE feature enabled, including:
- Cisco Integrated Services Router (ISR) devices
- Cisco Aggregation Services Routers (ASR) devices
Setup Requirements
Import LogicModules
From the LogicMonitor Repository, import all Cisco VoIP LogicModules, which are listed in the LogicModules in Package section of this support article.
Add Devices Into Monitoring
Add your Cisco VoIP system into monitoring. For more information on adding resources into monitoring, see Adding Devices.
Enabling SNMP
LogicMonitor uses SNMP to query Cisco VoIP systems for metrics and, therefore, SNMP must be configured on the Cisco device. For instructions on how to configure SNMP, see the Cisco SNMP Configuration Guide for instructions.
Entering SNMP Credentials as Properties
In order to monitor a Cisco VoIP system, LogicMonitor must possess the appropriate SNMP credentials to successfully run SNMP queries. This requires setting these credentials as properties on the resource from within the LogicMonitor interface. As discussed in Defining Authentication Credentials, the SNMP properties that must be set vary depending upon the version of SNMP in use.
LogicModules in Package
LogicMonitor’s package for Cisco VoIP consists of the following LogicModules. For full coverage, please ensure that all of these LogicModules are imported into your LogicMonitor platform.
Note: The DataSources in this package that feature “SIP” in their names are accessing metrics from CISCO-SIP-UA-MIB. All other DataSources are accessing CISCO-VOICE-DIAL-CONTROL-MIB.