Service Graph Connector for LogicMonitor Application Overview

The LogicMonitor Service Graph Connector enhances the ServiceNow Configuration Management Database (CMDB) by integrating real-time, accurate data across your IT ecosystem. This ensures a comprehensive view of infrastructure, applications, and dependencies, enabling better monitoring, management, and incident response. The Service Graph Connector enhances service visibility, enabling IT teams to monitor entire services instead of individual devices. Its bi-directional sync keeps LogicMonitor and ServiceNow updated in real time, ensuring CMDB accuracy and better collaboration. With advanced insights and alerting, teams can create dynamic dashboards for clearer application and service views. The integration is also flexible and customizable to fit unique IT needs.

The Service Graph Connector automatically populates the CMDB with real-time LogicMonitor data, mapping dependencies for better impact analysis. Automated alerts notify users of changes, ensuring quick responses to potential issues. By streamlining data collection and visualization, this integration helps IT teams proactively manage service health and performance.

For more information about the current application version and release notes, ServiceNow release compatibility, and ServiceNow licensing and dependency requirements, see Service Graph Connect for LogicMonitor in the ServiceNow Store.

The LogicMonitor ServiceNow Service Graph Connector Integration is available as an application in the ServiceNow Store. Setting up the application involves the following:

1. Installing the LogicMonitor Service Graph Connector Integration application to your ServiceNow instance
   This application is available from the ServiceNow Store, navigate to the ServiceNow Store and request the LogicMonitor Service Graph Connector application. After you request the application, reach out to your Customer Success Manager so that LogicMonitor can approve the app install for you.
2. Configuring the LogicMonitor Service Graph Connector Integration Application
   This involves using values from your LogicMonitor portal and entering them into the application in your ServiceNow instance.

After you set up the integration, you can also test it to ensure a successful connection is established between your LogicMonitor portal and the ServiceNow Service Graph Connector.

Requirements for Setting Up the Service Graph Connect for LogicMonitor

To set up the LogicMonitor ServiceNow CMDB integration, you need the following:

• Access to a ServiceNow account with the “admin” role.
• API only user in LogicMonitor configured with the username as “cmdb_sync” and an associated role that provides the appropriate permissions based on use case.

For information on adding an API only user in LogicMonitor, see Adding an API Only User. 

For more information about the current application version and release notes, ServiceNow release compatibility, and ServiceNow licensing and dependency requirements, see LogicMonitor CMDB Integration in the ServiceNow Store.

Updating Key LogicMonitor PropertySources

To maximize the accuracy of CMDB data, ensure you have the latest versions of the Device_BasicInfo and Linux_SSH_Info PropertySources. These PropertySources enrich devices in your portal with key properties that align with Service Graph Connector field mappings, improving data consistency and completeness. Keeping them up to date ensures more reliable CI data for better asset tracking and service management.

For more information, see Service Graph Connector for LogicMonitor from ServiceNow.

Configuring the LogicMonitor Service Graph Connect for Integration

1. In ServiceNow, navigate to the LogicMonitor Service Graph Connector
2. In the application’s properties, set the following values:
   • LogicMonitor Account Name
   • API Access ID

3. Save the application.