Accessing Support Resources
Last updated - 29 June, 2026
In the LogicMonitor portal, you can interact with Global Support at support.logicmonitor.com. Here you can access several support resources, including documentation, technical support, and the LogicMonitor AI chat function.
Note: The availability of support resources varies based on your account’s technical support package. For more information, see Support Overview.
Requirements for Accessing Support Resources
To use the in-portal support widget and chat with the support bot, engineers, or create cases, your network must allow traffic to https://solve-widget.forethought.ai/.
Allowing this URL and its subdomains access ensures the chat window loads and functions correctly, especially if your environment blocks external domains.
Accessing Global Support
- In LogicMonitor, select the
Feedback icon in the LogicMonitor portal.
- Select Contact Support.
- Select the required option.
Note: Access to Global Support, as well as the various contact support options found within it, is determined by the role assigned to your user account. For more information, see Roles.
Contacting Support
- In LogicMonitor, select the
- Select Contact Support > Support.
The Global Support page displays in a new tab.
- Log in using your support credentials.
- Select the chat window that displays on the portal to open a chat window.
You can interact with support chat in several ways, such as the following:- Ask questions relevant to LM and our knowledge base.
- Create a case for the technical support team.
- Chat with our technical support team.
- Enter a question to interact with the AI support function.
- To open a ticket with the support team, type “open a ticket” in the chat window.
- Provide details of your request when prompted.
A support representative will reach out once your ticket is reviewed.
Note: For more information on how to create and track your support tickets, see Migration to New Support Platform from LM Community portal.
Accessing Support Documentation
- In LogicMonitor, select the
- Select Internal Support Resources in the Support panel. The LogicMonitor’s Support Center website displays in a new tab.
- Use the global search or the search and navigation tree to search the article you want.
Using Custom Support Link
Custom link is a link that is specifically assigned for a role. You can update custom link for an existing assigned role using LogicMonitor > Settings > User and Roles > Roles > Manage Role. For more information on adding a custom link, see Adding a Role.
- In LogicMonitor, select the
- Select Custom Support Link in the Contact Support panel.
The custom support URL displays in a new tab.
Providing Feedback to LogicMonitor
This contact method opens a form that prompts you for feedback, allowing you to share thoughts and suggestions about the LogicMonitor platform. Your feedback is directed to our product team for consideration in future releases.
- In LogicMonitor, select the
- Select Feedback in the Contact Support panel. The feedback form displays.
- Enter your feedback summary and feedback message and select Send.
Accessing LM Community
- Select Profile in the LogicMonitor portal.
- Select Training.
- Sign in with your LM credentials and start exploring the community help.
Accessing LogicMonitor Live Status
Navigate to status.logicmonitor.com to view the live status of LogicMonitor. You can view status summary based on regions as well.
Accessing LogicMonitor Release Notes
- In LogicMonitor, select the
- Select Release Notes in the Global Support panel. The Release Notes page displays in a new tab.
- Select Check the Release Notes to view the release notes you want.
Note: Alternatively, you can access release notes using LogicMonitor’s Support Center.
