Adding Users

To add new users, navigate to Settings | User Access | Users & Roles and click the Add button. As shown (and discussed) next, there are several settings that must be established in order to create user accounts. These settings determine a user's level of permissions.

API Only Access

If toggled on, this option will allow creation of a user only capable of API access. For such a user, only Username, API Tokens, Roles, Status and Notes fields are relevant. API only users don't have passwords or other user interface specific fields, making them a more secure option if you are creating a dedicated user for an API based integration.


A name or email address to be used to log in to the account.

First Name and Last Name

Name fields to help identify the user within the Users section.


Primary email address for the user. This contact method will be used for all email alerts.


The password to be used on initial sign-in.

Passwords must be a minimum of eight characters, containing:

  • At least one uppercase letter
  • At least one lowercase letter
  • At least one digit
  • At least one of the following special characters: ~, !, $, %, ^, (, ), _, -, +, =, }, {, ], [, @, #, &, \, |, ;, :, < , >, . ,?, /

Force Password Change?

A password change can be forced at any time. If the user is signed-in when this is selected, they will receive a notification stating they will need to change their password the next time they login.

Enable Two-Factor Authentication

If this option is selected, the user will be required to use two-factor authentication upon next login. For more information on LogicMonitor's implementation of this additional security layer, see Two-Factor Authentication.

Note: Currently, two-factor authentication is not enforced when logging in through our mobile client.


Not required. If entered, it is available as a contact method for voice alerts and native SMS alerts.

SMS Email address

Not required. If entered, this email address will be available as a contact method for email sms alerts.

SMS Email Format

The format for email sms alert notifications that the sms email address will receive. Select "Full-text" to receive the entire alert message or "Short (160 chars)" to receive an abbreviated version.

Time Zone

The Time Zone field for all new users defaults to the time zone specified for the LogicMonitor account (as configured in the global portal settings located at Settings | Account Information | Portal Settings). However, if a user is located in a different time zone, it can be selected from this field's dropdown menu to allow the user to view and configure time-based data and settings relative to their local region.

When a user account is configured to a time zone other than the global LogicMonitor account, their UI will display time-based data (e.g. alerts, report output, one-time events, raw data, etc.) according to their chosen time zone. Users can easily toggle between their user-specific and account level time zones from the UI header, as shown next.

All events a user configures (e.g. SDT, Collector upgrades, report deliveries, SLA periods, etc.) will be configured, by default, in the user's specific time zone. However, this can be overridden on a case-by-case basis using the Event time zone dropdown menu, shown next, that accompanies all time-related settings throughout the interface.

API Tokens

The API tokens associated with the user. The API Tokens entered here can be used to authenticate REST API requests, and will assume the role(s) of the user. Make sure to save the Access Key to a secure location when you add an API Token, as that value will not be displayed again.


The roles assigned to this user. If a user is assigned multiple roles, the user's privileges are a sum of the privileges of each of the assigned roles. For more information on user roles, see Roles.

View Permission

Select which pages will be visible to the user.

If the user's roles do not allow access to a specific page, that page will not be displayed, regardless of your selection here.


Users are active by default. Suspended users will be unable to log in to the system.


The user note is for reference. It does not display throughout the application.

Editing Users

As shown next, select the manage gear icon to edit an existing user account.

Editing Users

Viewing Users

The user table displays all users in your account.

View Existing Users

  1. Check the box next to one or more users and then select Logoff Users to log them out of the account
  2. Add a user
  3. Filter the users displayed in the table by role or status
  4. Sort the users displayed in the table by username
  5. Select the arrow to the left of a user row to see last action, contact info, status, created by, and notes info

Deleting Users

To delete a user, either:

  • select the arrow to the left of the user's row in the table and then click delete in the bottom left of the drop down; or
  • select the manage gear icon for a user and then click delete in the bottom left of the manage user dialog.