Automatic Retry Policy

Last updated on 15 February, 2024

Outbound payloads are always automatically retried if an error occurs. This happens when the Scheduled Job runs again to send Outbound payloads to Dexda.

Inbound payloads do not have an automatic retry policy. This is because any error or warnings for inbound payloads must be resolved manually by a ServiceNow administrator. Therefore inbound payloads have a sequential processing feature described in the following.