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LogicMonitor can raise alerts on your websites after a specified number of checks fail at one or more locations. How and when alerts are triggered is configured on a per-website basis.
Alert trigger settings are configured from the “Alert Triggering” section of the Add or Manage dialog for a Web Check or Ping Check, as shown in the following graphic.
The settings for triggering alerts vary slightly depending upon whether you are adding a Web Check or Ping Check, as well as whether the Web Check or Ping Check is coming from an external checkpoint or internal Collector. (For instructions specific to the type of check you are setting alerts for, see its individual support article.)
Following is the calculation method for websites:The minimum time for which the checks must fail to generate an alert is calculated as follows:(Number of failed checks – 1) x (website_checks_every_time = 10 minutes)
For example:If you have configured the website to generate an alert after 7 consecutive failed checks, an alert is sent after (7-1) x 10= 60 minutes. So when the checks fail continuously for a minimum of 60 minutes, an alert is generated. Also, when the checks pass for a minimum of 60 minutes, the alert is cleared
There are two locations within the LogicMonitor interface in which website alerts can be viewed:
For those website alerts that you choose to have delivered via alert rules (rather than just displaying as alerts within the LogicMonitor interface), you can globally customize the messages that are sent. Message templates for website alerts are available at Settings | Message Templates | Alert Messages. As shown (and discussed) next, there are two website alert templates.
Note: For more information on customizing alert message templates, see Alert Messages.
Note: Alert notification messages support tokens. To view those tokens available for website alerts, see Tokens Available in LogicModule Alert Messages.
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