Alerts

Alerts Page Overview

The alerts page displays a table with all active alerts for your LogicMonitor account:


General Page Functionality

  1. Use the filter to choose which alerts should be displayed
  2. The settings button allows you to select which columns you'd like to see in your alert table, how many results per page should be displayed and what size font should be used
  3. The search bar allows you to quickly search for one or more alerts
  4. The total number of active alerts for each alert severity level will be displayed on the alerts tab icon itself.

Clicking on an Alert within the Alerts Table

When you click on an individual alert, a dropdown display will appear (pictured in the above screenshot). The primary use of this display is to facilitate troubleshooting and contextualization of triggered alerts by bringing all alert-specific information into a single pane of glass. The information included in this display is:

  • A Description Tab
    • All data found elsewhere in the Alerts Table
    • Alert message, escalation chain, and full group path
    • A "Go to Device" button which allows one-click navigation to the device's location within the Device Tree.
    • A full tool bar which allows you to Add Notes for annotation and contextualization purposes and SDT/Escalate/Acknowledge the alert.
  • A Graphs Tab will display all relevant DataSource graphs associated with the alert. Included in the Graphs tab is an optional Ops Notes view, which will allow you to overlay all relevant Ops Notes based on time range, tags, or Ops Notes text. 
  • A History Tab will display the trending history for the associated instance over the past day, week, or month. This is exceptionally useful for determining whether your current alert is a fluke or if it is part of a broader, recurring issue with the instance. 

Using the Alerts page

You can use your alerts page to more efficiently view and prevent alerts by:

Filtering alerts

Consider filtering alerts for your user based on what alerts are relevant to your job function. For example, if you're on the Networking team you may not be interested in receiving alerts that are being sent to the Database team, and in fact having them displayed in your alerts table may clutter your view. Use the filter on the alerts tab to display only the alerts that will be relevant to you.

Note that this will be easier if your account is well organized. Grouping your devices with your alerting implementation in mind will enable you quickly filter alerts based on device groups. Glob expressions are supported.

Note: if the SDT filter is set to "yes" or "no," only active alerts will be displayed.

Viewing your alerts in the context of one another

In the event that there is an issue within your infrastructure you may start receiving alert notifications for multiple datapoints at once. Instead of trying to flip back and forth between the different notifications you received, it can be advantageous to open up the alerts tab for your account and look at exactly what your getting alerted for.

Cleaning up warning alerts before they increase in severity

You can use the alerts tab to keep an eye on your warning alerts. Remember that warning alerts are situations that you want to be aware of, but they may not be causing problems yet. Use the alerts tab to proactively take action on your warning alerts such that you prevent error and/or critical alerts from triggering. Doing so will minimize the number of active alerts for your environment.

Alert Table Settings

Clicking into the Alerts Table Settings dialog (#2 in the above diagram) will allow you to customize your Alerts Table view.

  1. Play sounds for new alerts: checking this box will open a dropdown menu from which you can configure sounds to play when you receive an alert. These sounds are set per alert-severity. This feature is particularly useful if you display the Alerts Tab on a NOC screen or computer tab and would like an additional means of signaling an alert. Note that the Alerts Tab must be open in order for the sounds to play.
  2. Manage Columns: select which columns will be displayed in the Alerts Table as well as the order in which they are organized.
  3. Add Custom Column: This field allows you to add custom columns to the Alerts Table that display system properties, autoproperties, and LM tokens. Simply start typing the name of the property you want added and the field will auto-generate available search results.