Alerts

Alerts Page Overview

Introduction to Alerts Page

The Alerts page displays active alerts for your LogicMonitor account. There is an overall Alerts page available from the left-hand main menu that displays all alerts across your entire LogicMonitor account, as well as Alerts pages (i.e. tabs) that are available from the detail pages of your various devices, instances, websites, and groups.

Regardless of from where you access alerts, the functionality of the page is largely the same. From the Alerts page, you can:

  • Filter alerts, as discussed next
  • Customize settings (using the settings icon), as discussed next
  • Quickly search for one or more alerts using the Search field
  • Open an alert to view its details, as discussed next

Note: When viewing alerts from within the LogicMonitor UI (i.e. Alerts pages), alerts are timestamped according to the user's configured time zone, assuming one has been set for the user and that it is the current active time zone. However, it is important to be aware that alert notifications received via email, SMS, or voice are timestamped according to the time zone configured for the portal because these are not processed on a per-user basis. For more information on how the configuration of user-specific time zones impacts the LogicMonitor interface, see Users.

Opening an Individual Alert

When you click on an individual alert, a dropdown displays with more details for the alert. The primary use of this display is to facilitate troubleshooting and contextualization of triggered alerts by bringing all alert-specific information (and available actions) into a single pane.

There are three primary categories of information, organized by page tabs, that display for each individual alert, as well as a standard toolbar that allows you to perform a variety of actions for the alert. Each is described next.

Description Tab

As shown in the previous screenshot, the Description tab displays all relevant detail for an individual alert including the alert message, escalation chain, full group path, and more.

Graphs Tab

The Graphs tab displays all relevant DataSource graphs associated with the alert. Included in the Graphs tab is an optional Ops Notes view which allows you to overlay all relevant Ops Notes based on time range, tags, or Ops Notes text.

History Tab

The History tab displays the frequency and severity of alerts over the past 24 hours, seven days, 30 days, or calendar month. This is an ideal at-a-glance view of an instance's performance over time and will help you determine whether an alert was a one-off fluke, if thresholds need to be re-evaluated, or if you need to provision more resources to your equipment.

Individual Alert Toolbar

From the toolbar that displays at the bottom of each opened tab, you can perform the following actions:

  • Open device or website. Click the Go to Device button or Go to Website button to navigate directly to the device or website.
  • Add notes. Click the Add Note button to enter notes for annotation and contextualization purposes.
  • Put into SDT. Click the Put In SDT button to schedule down time for the device, instance, or website. For more information on SDT functionality, see Scheduled Down Time (SDT) Tab.
  • Escalate the alert. Click the Escalate button to manually escalate the alert to the next level in its assigned escalation chain. For more information on escalation chains, see Escalation Chains.
  • Acknowledge the alert. Click the Acknowledge button to indicate that the underlying issue of the alert is being actively fixed. For more information on when to acknowledge alerts, see I got an alert notification, now what?.

Using the Alerts Page

You can use your Alerts page to more efficiently view and prevent alerts by:

Filtering alerts

Consider filtering alerts for your user based on what alerts are relevant to your job function. For example, if you're on the Networking team you may not be interested in receiving alerts that are being sent to the Database team, and in fact having them displayed in your alerts table may clutter your view. Use the filter on the alerts tab to display only the alerts that will be relevant to you.

Note that this will be easier if your account is well organized. Grouping your devices with your alerting implementation in mind will enable you quickly filter alerts based on device groups. Glob expressions are supported.

Note: if the SDT filter is set to "yes" or "no," only active alerts will be displayed.

Viewing your alerts in the context of one another

In the event that there is an issue within your infrastructure you may start receiving alert notifications for multiple datapoints at once. Instead of trying to flip back and forth between the different notifications you received, it can be advantageous to open up the alerts tab for your account and look at exactly what your getting alerted for.

Cleaning up warning alerts before they increase in severity

You can use the alerts tab to keep an eye on your warning alerts. Remember that warning alerts are situations that you want to be aware of, but they may not be causing problems yet. Use the alerts tab to proactively take action on your warning alerts such that you prevent error and/or critical alerts from triggering. Doing so will minimize the number of active alerts for your environment.

Alert Table Settings

Clicking into the Alerts Table Settings dialog (using the Settings button) will allow you to customize your Alerts Table view.

  1. Play sounds for new alerts: checking this box will open a dropdown menu from which you can configure sounds to play when you receive an alert. These sounds are set per alert-severity. This feature is particularly useful if you display the Alerts Tab on a NOC screen or computer tab and would like an additional means of signaling an alert. Note that the Alerts Tab must be open in order for the sounds to play.
  2. Manage Columns: select which columns will be displayed in the Alerts Table as well as the order in which they are organized.
  3. Add Custom Column: This field allows you to add custom columns to the Alerts Table that display system properties, autoproperties, and LM tokens. Simply start typing the name of the property you want added and the field will auto-generate available search results.