Not everyone on your team lives in LogicMonitor — some might never go into the platform! But that’s okay because LogicMonitor’s Alert Integrations are designed with extensibility in mind. LogicMonitor’s flexible approach to alerts ensures that you receive alerts in the place you work, alerts are routed to the right team member, and you are not overwhelmed by alert storms or alert fatigue. With 10 out-of-the box Alert Integrations, Custom HTTP Integrations, and traditional communication methods like SMS and email, we ensure that the data LogicMonitor gathers is sent to the external platforms your business uses where it can immediately be actionable by members of your IT org.
There are three types of Alert Integrations maintained by LogicMonitor:
- Our Communication Integrations with Microsoft Teams and Slack provide a seamless bi-directional experience whereby alerts are sent directly to your company’s preferred communication channel so you can monitor alerts, acknowledge them, and schedule downtime (SDT) within that channel.
- Workflow Integrations allow IT teams to create, open, update, and close tickets in ServiceNow, PagerDuty, AutoTask, Connectwise, or Jira Service Management.
- And our Automation Integrations send alerts to Stackstorm where they are processed by their rules-based engine and auto remediation is triggered from there.
But what if your system isn’t captured in one of our out-of-the-box offerings? No problem. At LogicMonitor, we pride ourselves on the extensibility of the platform. We offer flexibility to make the platform work for your company’s specific needs and to plug and play with systems that already exist. We accomplish this with Custom HTTP Integrations (i.e. Webhooks) by allowing you to send alert data to any API endpoint.
Custom HTTP Alert Delivery Methods (i.e. Webhooks) allow you to send alert notification data to an external system via HTTP GET or POST requests. Similar to Custom Email Alert Delivery, this can be helpful if you’re sending alert notifications to a ticketing system. Custom HTTP alert delivery enables you to define the precise format of the alert notification data using tokens (variables), so that it can be easily parsed by the recipient system.
Typically, custom HTTP delivery methods make an HTTP POST and deliver alert notification data in a request payload. However, in some cases an HTTP GET request is sufficient because the request itself has form data appended to the URL (e.g. https://www.example.com/api?param1=abc&m2=def), and no payload needs to be posted.
Simply defining a custom alert delivery method will not result in notifications being routed via the custom delivery method. The custom delivery method must be included as the contact method for a recipient in an escalation chain, and that escalation chain must be referenced by an alert rule.
Our customers and partners have created a number of Custom HTTP Integrations for delivering alert payloads to ITSM solutions and other tools, which can be viewed on GitHub. These can be building blocks for your own custom integration. One example is this step by step guide from ONEiO. For more information, check out our Custom HTTP Support page!