The Leading Unified Observability Platform for MSPs

Service Providers turn to LogicMonitor to modernize legacy tooling, win more clients, improve margins, and improve customer satisfaction. With an automated, cloud-based platform, LogicMonitor enables global MSPs to supercharge their managed service offering and increase operational efficiency. Future-proof your business with AIOps and infrastructure monitoring built for the modern age of managed services.

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Not just a platform. A true partner for MSPs.

While some monitoring vendors focus solely on providing points tools for monitoring, LogicMonitor works as a partner to enable you to scale services across cloud and hybrid environments, help you win more business, and increase operational excellence across your organization.

How LogicMonitor helps MSPs:

Monitor More: Achieve observability across all devices and customer environments with coverage for every data center, on-prem infrastructure, and cloud environment. Get started with over 2000 technologies built-in on day one.
Deploy Faster: Our cloud-based platform auto-discovers all infrastructure, no matter how complex. Automate onboarding for your customers with pre-built dashboards and templatized views.
Automate Everything: Increase service reliability and improve how you manage your customers’ critical systems with built-in integrations for ServiceNow, Cherwell, PagerDuty, MS Office, and more.
Scale Rapidly: With dedicated customer success teams, 24×7 support, and comprehensive partner enablement, LogicMonitor MSPs are growing at a 30% CAGR, compared to an industry standard of 11%.

Trusted by over 620 global MSPs

We have consolidated over eight monitoring tools and point solutions into LogicMonitor’s single interface, which drives greater visibility, consolidates metrics, and reduces operating costs.

Scott Mayers

Sr. VP of Cloud and Managed Solutions, ATSG

Rapid onboarding and deployment

Get the speed you need to onboard customers faster with LogicMonitor’s fully automated platform. Agentless collectors automatically discover, map, and set baselines for your infrastructure, as well as your customers, in minutes.

Increase efficiency with templatized onboarding experiences for your customers.
Reduce overhead with monitoring that automatically adds remote sites and new infrastructure.
Scale effortlessly with a cloud model that requires no hardware upkeep or extra technical resources.

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Built for you, and your client experience

Forsee future issues before they impact your customers with real-time intelligence into your customers’ environments. Get role-based access controls for you, customizable dashboards for your customers, and user-friendly reporting and analytics for all.

Gain complete control of visibility with multi-tenancy views and customizable dashboards.
Obtain true observability with dynamic topology for on-prem and cloud-based infrastructure.
Optimize resource consumption to rightsize cloud instances and utilization across your customer base.

Identify issues, before they become a problem

LogicMonitor allows MSPs to rise above the limitations of legacy monitoring tools. Our AIOps platform is a future-proof solution that scales with our customers’ expectations – providing MSPs the time-saving and efficiency driving platform they need to increase profitability.

Dynamic thresholds automatically adjust to your customer environments so you can focus on services instead of configuration.
Prevent alert storms and reduce MTTR with root cause analysis that pinpoints the true source of an error.
Uphold SLAs with forecasting that identifies future resource utilization issues before they occur.

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Expand your coverage, and grow your value

LogicMonitor allows MSPs to reduce tool sprawl and future-proof their business with coverage for over 2000 on-premises, cloud, and SaaS technologies within a single-pane-of-glass.

Increase service value by enabling digital transformation with cloud-based services and strategies.
Reduce costs by consolidating tools into one unified monitoring platform that grows with you.
Move beyond RMM into value-added services that create customer stickiness.

2,000+ Turn Key Integrations, including:

Market leading customer satisfaction

Our story starts with our customers. Rated #1 in support on TrustRadius and #1 in Customer Satisfaction on G2, we provide 24×7 live support with real technical engineers in your region. These engineers work as an extension of your team, enabling rapid results and business-driven outcomes for your team. Our 24×7 support, dedicated customer success teams, and advanced features are why LogicMonitor is consistently voted #1 in customer satisfaction by your peers.

LogicMonitor eliminates maintenance and heavy lifting and allows us to instead provide a better service to our customers. LogicMonitor is a key part of being a next-gen MSP for our customers.

James Kahn

Idea 11

Related Resources

Infographic / 01.19.22

IT outages and cyberattacks in 2020 and 2021

As IT environments become more complex, the prevalence of IT outages and brownouts are on the rise. Significant gaps in coverage remain common as global MSPs navigate strategies to prevent cyberattacks and protect uptime in 2022 and beyond.

Infographic / 01.19.22

The Great Resignation: IT resources at risk

Managed Service Providers (MSPs) face a number of challenges ranging from outages and cyberattacks to employee attrition and lack of resources. In 2021 and 2022, a global uptick in skilled workers leaving the workforce altogether has become a source of disruption and has resulted in companies putting new measures in place to retain top talent.

Infographic / 01.19.22

The shift to IT automation

Today, Managed Service Providers (MSPs) face a number of challenges ranging from outages and cyberattacks to employee attrition and lack of resources. MSPs are increasingly turning to automation and intelligent observability platforms to onboard customers faster and operate with maximum efficiency.

Third-Party Report

See how LogicMonitor stacks up

LogicMonitor is a clear leader in customer satisfaction as voted by your peers. See why we lead in the 2021 G2 Cloud Infrastructure Monitoring Report.

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