IN THIS ARTICLE:
Introduction to ConnectWise Monitoring
ConnectWise is CRM software for IT solution providers. Using LogicMonitor's ConnectWise package, you can monitor many aspects of ConnectWise's functioning, including ticket metrics (e.g. the number of created tickets, stale tickets, open tickets, closed tickets, etc.), sales opportunity metrics, and invoicing data.
Note: In addition to providing comprehensive ConnectWise monitoring, LogicMonitor can also seamlessly integrate with ConnectWise for the automatic creation of tickets based on alerting from monitored devices. For more information on our out-of-the-box alert integration for ConnectWise, see ConnectWise Integration.
LogicMonitor's ConnectWise package is compatible with the following versions of the ConnectWise API:
- REST API (v3)
- SOAP API (v1.5, v2.0)
As ConnectWise releases newer versions of its APIs, LogicMonitor will test and extend coverage as necessary.
From the LogicMonitor Repository, import all ConnectWise LogicModules, which are listed in the LogicModules in Package section of this support article.
Add Devices Into Monitoring
Add your ConnectWise host into monitoring. For more information on adding resources into monitoring, see Adding Devices.
Set Properties on the LogicMonitor Resource
LogicMonitor must provide the appropriate credentials and settings in order to successfully access the ConnectWise API. These credentials and settings vary depending upon whether you are accessing the REST or SOAP API and must be entered as properties on the ConnectWise host within LogicMonitor. For more information on setting properties in LogicMonitor, see Device Properties.
Properties Required for the ConnectWise REST API
Set the following properties on the ConnectWise host to begin monitoring via the REST API:
*In October of 2019, LogicMonitor released updated versions of its ConnectWise DataSources in order to maintain compliance with ConnectWise's clientID requirements, which were introduced in August of 2019. If your ConnectWise monitoring activities are returning no data, ensure you are running the most recent versions of LogicMonitor's ConnectWise DataSources.
Properties Required for the ConnectWise SOAP API
Set the following properties on the ConnectWise host to begin monitoring via the SOAP API:
LogicModules in Package
LogicMonitor's package for ConnectWise consists of the following LogicModules. The majority of LogicModules listed next are designed for use with Connectwise's REST API, but there are several legacy DataSources still available for Connectwise's SOAP API (see the API column in the below table).
When setting alert thresholds on the various metrics tracked by this integration package, LogicMonitor follows the technology owner's best practice KPI recommendations. If necessary, we encourage you to adjust these predefined thresholds to meet the unique needs of your environment. For more information on tuning alert thresholds, see Tuning Alert Thresholds for Datapoints.