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Available under Settings | Account Information, the Account Information page has three pages of settings:
On the Contacts page, basic information about your portal, account contacts, and resource counts/usage is available.
LogicMonitor deploys new versions approximately every three weeks. You can view the current version of your portal at the top of this page.
The Usage Summary tables on this page provide usage information for monitoring activities and account features that have usage limits such as device monitoring or dynamic thresholds. There are four tables, each devoted to a different aspect of LogicMonitor’s operations.
Note: Counts for the various resources in monitoring represent all resources that have been added into monitoring, regardless of their current status. For example, a device that has been disabled (or is considered dead by LogicMonitor due to inability to access) or a device for which monitoring is disabled is included in this table’s counts.
Use the Contacts page to establish primary and secondary contacts for your LogicMonitor account. Notifications related to upcoming upgrades, billing issues, and other important account communications will be delivered to these contacts.
As shown (and discussed) next, there are eight primary settings you can establish on the Portal Settings page.
To set a time zone, hover over the map and click a highlighted region or select a time zone from the drop-down menu.
Note: Only time zones tied to a city name (e.g. “America/Los_Angeles” as shown in the above screenshot) will auto-update according to Daylight Saving Time schedules; time zones that are prepended with “UTC” will not.
Note: As discussed in Users, time zones can additionally be configured on a per-user basis. This allows users to view and configure time-based data and settings relative to their local region.
The company name entered here displays throughout your LogicMonitor account interface.
From this area of the tab, check one or both of the options to include acknowledged and/or SDT (scheduled down time) alert counts in the dynamic alert count that displays in the left-hand main navigation menu and the Alerts page.
If you wish to restrict the IP addresses that can access your LogicMonitor account, you can define a whitelist of allowed IPs from this area of the tab. The whitelisted IP addresses entered here must represent the public Internet facing IP addresses, not those used internally to an enterprise that are translated to public IP addresses.
You can identify addresses using any of the following formats:
Note: While you will be warned if your current IP address will be locked out upon saving the whitelist, it is quite possible to make a typing error and lock yourself out. In the event of this, contact support.
Check or uncheck the Enable Remote Session option to disable or enable Remote Session on an account-wide basis. (For more information on Remote Session, see Remote Session.)
Check or uncheck the Require Two-Factor Authentication for all Users and Roles option to disable or enable two-factor authentication on an account-wide basis. (For more information on LogicMonitor’s use of two-factor authentication, see Two-Factor Authentication.)
Note: Currently, two-factor authentication is not enforced when logging in through our mobile client.
To ensure the security of your account and data, select an appropriate default timeout value for users from the drop-down menu. Inactivity for the specified length of time will result in a user account being logged out. By default, this length of time is set to four hours.
Upon login, users have the option to check the “Keep Me Signed In” option. If this option is left unchecked, they will be returned to the login screen after the specified period of inactivity has passed.
If your account has single sign-on (SSO) enabled, this setting still applies. The “Keep Me Signed In” option is ignored since session timeouts are also governed by your SSO identity provider. If you have a wall TV setup or another account that needs to remain logged in longer than the timeout value, there are two options available to you:
Upload files for your account’s heading and login logos from this area of the Portal Settings tab.
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