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The v.87 release will be rolled out through the first week of April. Improved user experience was the name of the game for v.87. You will notice huge improvements to our customer support flow as well as our Ops Notes and Custom Graph widget configuration. Additionally, we added major new functionality to each of these features- check them out!
Customer Support Flow Overhaul
Need answers? Our new customer support flow can help! We streamlined the process for answering your questions with the click of a button by centralizing our support documentation, release notes, and support requests/chat options in a “Get Help” dialog. Everything you’re used to seeing in the old Help dropdown menu will still be included- and more.
Why you care: The new support flow will guide you to more targeted support articles to address your questions. Additionally, we will auto-fill portions of your support ticket based on your search queries, saving you time and allowing us to resolve your issues more rapidly.
NOTE: the new customer support flow will be enabled for all customers after the v.87 release is fully deployed.
Ops Notes V2
We are very excited to announce our revamped Ops Notes! Ops Notes are a powerful way to correlate events—be it manual device changes, upgrades, or releases—with performance changes in your environment. The many improvements we made include:
Why you care: the ability to annotate your graphs and correlate events across devices/device groups is crucial for root-cause analysis and for determining the extent of an incident’s impact on your environment. Organizing these annotations based on tags will also allow you to keep a historical record of events and associated trends. This is invaluable for refining your team’s processes, contextualizing changes, and avoiding/minimizing similar issues in the future.
PLEASE NOTE: during the v.87 upgrade of your account, you may experience a period of up to 20 minutes during which you will not be able to view Ops Notes. This upgrade will occur during our normally scheduled maintenance window.
Custom Graph Widget with VaST
The Custom Graph Widget is one of the most powerful tools in LogicMonitor. You can configure a graph based on almost any data in your account and manipulate its display to suit your needs. However, such a wide-open field means that creating this widget can sometimes be daunting. To make this experience easier, we redesigned the Custom Graph Widget for improved usability and functionality. One of the biggest changes is our new VaST (Visually Significant Trending) algorithm for data display. VaST is a revolutionary way of displaying massive amounts of consolidated data without losing important details or inflection points. Other changes you will notice include:
Why you care: the Custom Graph Widget is the ideal way to compare aggregates or individual datapoints from across devices, groups, or your entire account. For instance, you may want a widget to display the Top 10 ports with the heaviest traffic so you can see what is using up all your bandwidth, or you could use it to compare two related datapoints such as Disk IO and CPU usage. A simplified configuration and more detailed visualization will ensure you have the clearest view of the trending data you need.
We previously allowed you to suppress Windows EventSource duplicates in an effort to decrease alert noise. We have auto-applied this behavior to all EventSource types and have increased the minimum clear interval to 5 minutes. Given the potential for a single event to trigger a large number of alerts, these changes are also protective measures to ensure that our alert delivery system’s performance is not strained by redundant alerts.
We’re releasing the following bug fixes and new features with version 1.1.1 of our REST API:
Remember that only major version can be specified in REST API requests, and you will get the most recent version of the request resource, so you’ll see these changes automatically with v87. Because these changes are only associated with new minor and patch versions, they are backward compatible. For more information on how our REST API is versioned, see our documentation.