Edwin AI Agents

Edwin AI Agents are embedded in the Edwin platform that enable you to interact with insights, alerts, and data. These agents streamline common tasks such as data exploration, incident investigation, and documentation retrieval by responding to user prompts with contextual, AI-generated results.

Edwin AI includes the following agent types:

• IT Ops Agent—Recommends triage actions, suggests troubleshooting steps, and drafts root cause analyses (RCAs) to accelerate incident resolution.
• Insights Agent—Answers questions about any part of an insight, alert, or event to quickly understand what is happening and why.
• Charts Agent—Creates real-time charts from Edwin AI data and lets you filter data to spot issues early.
• Public Knowledge Agent—Answers questions using vendor documentation and other third party sources to help troubleshoot faster without leaving Edwin. 

Your Edwin AI Agent chat is integrated into the Insight Details page as part of the Edwin AI experience. This conversational interface enables you to engage directly with insights. You can ask follow-up questions, clarify details, or request additional context to better understand what is happening and why.

Guidelines and Sample Prompts for Using Edwin AI Agents

To use agents effectively, ask specific questions and avoid vague language. Include specific details or CI names when relevant, and break complex prompts into individual requests. Always verify results before taking action, and share feedback to help improve agent performance.

The following table provides sample prompts for each Edwin AI Agent to help guide your interactions: 

Agent Type	Types of Requests	Example Prompts
IT Ops Agent	Remediation steps, summaries, and general operational questions	What is the typical remediation for frequent BGP session flaps between core routers?Can you generate a concise incident update for internal teams?
Insights Agent	Insight details, alert frequency, and customer impact	Summarize the key impacted services.What is the location or version of the impacted CIs?
Charts Agent	Trend analysis and alert distribution	Show me the number of critical alerts in the EMEA data center over the last month.Which CI received the highest critical alerts in the last 24 hours?
Public Knowledge Agent	Vendor documentation, product issues, and known bugs	What are the recommended configurations for Cisco ASA devices?Is there a known issue on Cisco Routers version 17.6.3?

Requirements for Using Edwin AI Agents

To use Edwin AI agents, ensure the following:

• Be part of the Early Access Program. Contact your Customer Success Manager (CSM) to request access. 
• Have access to Gen AI SKU.
• Have Correlation Models running and insights generated in your Edwin portal.

Using Edwin AI Agents to Investigate an Insight

1. In LogicMonitor, navigate to Edwin AI > select  AI Agent.
2. Select an insight, then select  Details, to open the conversational interface.
   
3. Review the insight summary and details in the right-hand panel.
4. In the chat window, enter the following sample questions:
   • “What are the locations for the impacted CIs in this insight?”
   • “Are there any known issues reported on the web about Twilio devices?”
   • “Plot the number of alerts per CI over the last six months.”
     
5. Review the agent response.
   • For web results, Edwin includes source links.
   • For charts, Edwin generates information in the AI Agent Output tab.