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The v.72 release will be rolled out through mid February. Among the expected ongoing improvements and bug fixes, it brings you Collector Groups and an in product integration with ServiceNow. As of this release, the Alerts page will no longer be available in the old UI.
Collector group functionality brings a variety of benefits, from streamlining account management to more flexible end user permissions.
To add a collector group, navigate to Settings | Collectors and select Add | Collector Group. Once a group has been added, you can add collectors by selecting the checkbox next to existing collectors and selecting Move to Group from the collector management dropdown.
Once your collectors have been organized by group, you can assign roles specific view and manage permissions. A combination of the collector group permissions and device permissions will effect how a user can interact with collectors within the account.
Collector Groups and Devices:
Collector groups can be used to filter the list of available collectors when adding or managing a device. Users will only see the collector groups if their role has view permissions.
If a user does not have view permissions to the collector that is currently assigned, the collector will display in the manage window. The collector can be updated based on collector groups the user has rights to, however the user will not be able to change it back to a collector where view permissions are not assigned.
A new testing location is available for Services checks, Australia – Sydney. This will be disabled by default, to avoid the generation of unexpected alerts. To enable it for your account, click on your account name in the Services tree and select Manage. Check the Australia option, which will make it a configuration option for your defaults and specific Services settings.
While we have offered an API based ServiceNow integration for some time, this release brings the integration directly into the product, simplifying configuration and allowing for customization of real time updates of ServiceNow incidents based on device and alert status. See our documentation for more details.
The initial rollout of our ConnectWise, AutoTask, and other workflow systems only allowed for one integration for each type. You can now create multiple integrations, allowing for different alert configuration for each company or by alert type.
If there are common filters you apply when looking at Network Traffic data, you can now pin these directly to a dashboard. Once a filter is set in the Traffic Tab, select add to Dashboard from the widget dropdown. Make sure Apply current filters is checked, and the applied filter will display in the header of your dashboard widget.
We’ve added some extremely useful configuration options for the website overview report. Rather than sift through a plethora of graphs and data, you can select if you are interested in Overall or Overall & Individual details, along with limiting it to Alerts, Availability, or Graph data.