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As promised, the v.69 release includes a lot of great changes. The most notable is the complete Services overhaul, which brings much more visibility to the multi step flow as well as improved data visualizations. That shouldn’t overshadow the fact that two way integrations are also included, supporting the return of a ticket number for ConnectWise, AutoTask, and Custom HTTP integrations. With this, we can update exiting tickets in your ticketing system based on alert status. But that’s not all, new permissions controls for Help links, widget improvements, the ability to forecast performance from your dashboard, and much more are also included. Read on for details.
This release brings you an updated Services layout as well as improved workflows and visibility. With this release, the old view of the Services page will no longer be available.
There are a lot of changes, all captured within the updated Services documentation. Some highlights include:
Single Step Service Checks
Multistep Service Checks
Single and multistep have been melded into Add | Webservice. Some changes you’ll notice:
Once your first step is created, you will be brought to the Steps tab.
From the steps tab, you can:
Graphs and Data Display
If you are currently using Services checks, please take the time to read the following:
To better capture what Custom Alert Delivery Methods actually do, they have been renamed Integrations. You can access them from Settings | Integrations. Our other integrations, including ConnectWise and AutoTask, will be accessible from the same screen.
All integrations now have the ability to retrieve a ticket ID, or unique identifier, from the external system.
This enables you to include the ticket ID anytime an alert is acknowledged, escalated, or cleared – effectively updating existing tickets based on the LogicMonitor alert status.
The alert data can be configured per change type:
Due to the changes in functionality, this will only no longer be available in the old UI view. More details about specific integration configuration are available here. Other integrations, including PagerDuty and ServiceNow are in the works.
From Settings | User Access | Users and Roles, there are new configurations for setting role permissions.
In Roles | Settings, there is an option for Can edit personal information.
This is only available if Manage User Access is not selected. If not checked, the user will not see the Edit Profile option when clicking on their username.
If checked, the user will be able to edit name, password, and phone number.
There is also a new section for Help permissions. You can set which options will display for users when they click the help dropdown in the main navigation bar. If no options are selected, will not display.
You can also add a custom help link, if you’d like users to contact you directly with questions, or if there i
s an internal help site.
If a user has multiple roles with different custom links, all link options will display.
Take advantage of the power of capacity forecasting directly from your dashboard. From any graph widget, click the drop down. Forecast will be one of the options:
Within the NOC configuration, you will find two new options for which alert severities will display – Acknowledged and In Scheduled Down Time.
If Acknowledged is checked, an item where the highest severity alert is acknowledged will appear in the NOC Widget:
If unchecked, the item will display as green. Similarly for In Scheduled Down Time. If unchecked, alerts in scheduled down time will be ignored in determining status for the NOC widget display.
Acknowledged and In Scheduled Down Time will be selected by default, as this was the initial behavior.
An option has been added to pie charts to enable you to limit the number of slices in the pie. If you limit the results, you can opt to display all remaining values as a sum with the label “Others.”
If you choose to show all and have more than 25 items, only the top 25 will display.
Other items of note: