Alerts

Testing Alert Delivery

Larger environments can have complex alert rules, and it can be difficult to determine the priority and wildcard matching of rules. For this reason, it is generally a good idea to test your alert notification delivery in LogicMonitor to ensure that your alerts are being routed as intended.

Note: Currently, alert notifications routed to integrations can only be tested if the integration is configured to update alerts in addition to creating them in the integration application. Integrations configured to create tickets (or equivalents) based on LogicMonitor alerts, but not update those tickets when the alert is acknowledged, escalated or cleared, may not send test alerts correctly.

To test an alert, navigate to the Resources page and find the appropriate instance in the Resources tree. Open the instance's Alert Tuning tab and click the alert routing icon for the datapoint whose alert notification delivery you'd like to test. As shown next, an Alert Routing dialog opens, displaying routing details for each alert severity level.

For each severity level that matches an alert rule, you can click the Send Test Alert button to generate a synthetic alert and ensure that the intended recipient(s) do in fact receive the alert notification. Note that the synthetic alert is not escalated, so only the first stage of recipients will receive it.

If an alert notification doesn't arrive at an intended delivery destination and you're at a loss as to why, see Troubleshooting Alert Delivery for common issues.