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You may experience instability using a virtualized instance of a collector.
Symptoms include:
Below is an example of watchdog logs from an affected instance:
Try load WrapperManager implementation class - org.rzo.yajsw.app.WrapperManagerImplWRAPPER [17-12-17 07:24:22 EST][INFO][-1/0][-1:7048/main]: YAJSW: yajsw-stable-11.11WRAPPER [17-12-17 07:24:22 EST][INFO][-1/0][-1:7048/main]: OS : Windows NT (unknown)/10.0/amd64WRAPPER [17-12-17 07:24:22 EST][INFO][-1/0][-1:7048/main]: JVM : Oracle Corporation/1.8.0_112/C:\Program Files (x86)\LogicMonitor\Agent\jre/64Try load WrapperManager implementation class - org.rzo.yajsw.app.WrapperManagerImplWRAPPER [17-12-17 07:25:59 EST][INFO][-1/0][-1:19172/main]: YAJSW: yajsw-stable-11.11WRAPPER [17-12-17 07:25:59 EST][INFO][-1/0][-1:19172/main]: OS : Windows NT (unknown)/10.0/amd64WRAPPER [17-12-17 07:25:59 EST][INFO][-1/0][-1:19172/main]: JVM : Oracle Corporation/1.8.0_112/C:\Program Files (x86)\LogicMonitor\Agent\jre/64Try load WrapperManager implementation class - org.rzo.yajsw.app.WrapperManagerImplWRAPPER [17-12-17 07:27:24 EST][INFO][-1/0][-1:20556/main]: YAJSW: yajsw-stable-11.11WRAPPER [17-12-17 07:27:24 EST][INFO][-1/0][-1:20556/main]: OS : Windows NT (unknown)/10.0/amd64WRAPPER [17-12-17 07:27:24 EST][INFO][-1/0][-1:20556/main]: JVM : Oracle Corporation/1.8.0_112/C:\Program Files (x86)\LogicMonitor\Agent\jre/64Try load WrapperManager implementation class - org.rzo.yajsw.app.WrapperManagerImpl
The service watchdog logs will indicate the main service stops and attempts to restart it several times.
Due to a compatibility issue between the collector and an older version of VMware Tools, the LogicMonitor service is not able to remain running, or be restarted successfully once it stops.
Verify the version of VMware Tools running on the collector operating system. You can use the following Powershell command to get the version:
get-wmiobject win32_product | Where-Object {$_.name -eq "vmware tools"} IdentifyingNumber : {ECD203D2-312B-4EC7-9D55-778A81C6BDE9} Name : VMware ToolsVendor : VMware, Inc.Version : 10.0.6.3560309Caption : VMware Tools
If the version is not 10.0.0.8 or later, either of the following can be performed:
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