2026-October 1 Edwin AI Release Notes (v.16.0)

The Edwin AI Agent now retrieves traffic data from Netflow. This enables you to see individual NetFlow flow records, NetFlow endpoints and IPs, traffic grouped or viewed by port, and top-talkers graph data.

To access this feature, navigate to Edwin AI > AI Agents.

You can now search within Edwin AI action groups by action name, description, or configured mapped fields in. Expanded search capabilities help you quickly find and manage actions, even across large and complex configurations.

To access this feature, navigate to Edwin AI > Actions.

You can now query Elasticsearch logs through the Elastic MCP server using the conversational agent or automatically during AI Investigations.

In AI Investigations, relevant Elastic log findings are surfaced in the AI Log Summary section.

For more information, see Edwin AI Investigation in product documentation.

You can now view AI Correlations on the Edwin AI Usage page. Insights with a severity of Major or Critical are included in the usage calculations.

You can now view diagnostic and remediation results in a dedicated Detection and Reasoning section within AI Investigation. These results provide Edwin with real-time diagnostic context to strengthen root-cause analysis and recommendations.

You can now add custom ITSM fields directly within Edwin to tailor integrations to your organization’s needs. Custom fields are automatically available in Action mappings and support filters, variables, text, and multi-variable values.

You must add the integration before you can edit it to add ITSM metadata fields.

To access this feature, navigate to Edwin AI > Settings > Integrations, and select an existing integration.

You can now observe the logic applied by Edwin AI Agents with additional detail in the Agent Thought Process. The Agent Thought Process indicates when an Agent invokes different skills, enabling you to follow the path of actions taken by the Agent.

For more information, see Edwin AI Agents Overview in the product documentation.

The Edwin AI Agent can now use and run skills. Skills provide the instructions and tools that Edwin can follow to more effectively triage top issues.

The Edwin AI Agent now retrieves more detailed data from LogicMonitor Collectors such as Collector status check, Collector agent log levels, and collector log files. This enables you to more accurately troubleshoot issues with LM collectors using Edwin AI

Resolved an issue where Edwin AI Agents didn’t use local time zones. Agents now uses your environment’s local time zone, keeping time-based results consistent with Explorer.

Resolved an issue where null values caused blank fields to be sent to ServiceNow, causing actions to fail. Edwin AI now omits fields with null values when sending payloads to ServiceNow.

Resolved an issue that prevented AI Topology from displaying connections for the selected insight. AI Topology now displays a more descriptive message when no topology is found for the selected insight.

Resolved an issue where the Edwin AI Agent did not retrieve the alert or insight associated with an Incident ID when requested. The Edwin AI Agent now retrieves the associated alert or insight when you request it using an Incident ID.