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Release Note

v9.3 Edwin AI Release Notes

Feature Highlights

  • Edwin AI ServiceNow Case Management Integration

Edwin AI Agents

Enhancement

Edwin AI ServiceNow Case Management Integration

You can now use ServiceNow Case Management to streamline incident response workflows with the Edwin AI LMDX application. This bi-directional integration enables you to automatically create ServiceNow cases from Edwin Insights and Alerts, and synchronize ticket status and resolution updates in real time.

For more information, see Installing LMDX in product documentation.

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