Edwin AI Usage Monitoring

The Edwin AI Usage page provides information about action count and credits used by AI capabilities and events. Graphs on the page detail action credit usage, action count, and daily event usage, enabling you to monitor usage against contract limits and identify usage trends in Edwin.

Billing and Usage Calculation

LogicMonitor calculates AI capability usage based on the number of AI credits used by an action. Edwin defines actions as one of the following types:

• Always-On—Automatically applied by default to all critical and major Insights
• On-Demand—User-initiated actions, such as interacting with Agent Chat, manually triggering AI Investigations, or using MCP tools

Monthly AI action credit usage is the sum of credits consumed by always-on and on-demand actions across the customer portal. Each action consumes the credits listed in the table below. For the All-in Edwin SKU, all capabilities draw from one shared credit pool.

Always-on credit usage is determined by the following action types:

Edwin AI Event Intelligence uses an event-based pricing model. Usage is calculated based on the total number of events ingested into Edwin AI during a calendar month and measured against the event volume included in your subscription.

Requirements for Viewing Edwin Usage Data

To view usage data for Edwin AI Agents and Events, you need the following:

• An active subscription that includes Edwin AI, either through a LogicMonitor Platform Package or an applicable Edwin AI SKU.
• A user with the View permission for “Usage” settings.
  For more information, see Edwin AI Roles and Users.

Viewing Edwin Usage Data

1. In LogicMonitor, navigate to Edwin AI > Settings > Usage.
2. Select the Agent tab to access the following features:
   • View the total Action Count (number of AI actions performed) and AI Action Credit Usage (total credits consumed by those actions) as numeric values.
   • View the AI Action Credit Usage graph for credit usage trends for each day of the selected month.
     Select a bar on the graph to view a breakdown of credit types used that day.
   • View the Action Count graph for action usage trends for each day of the selected month.
     Select a bar on the graph to view a breakdown of action types performed that day.

3. To configure the data displayed on the Agent tab, do the following:
   1. From the Contract Limit dropdown menu, select a value that reflects the contract action credit usage limit.
      Select Save to apply the selection, or Clear to remove it.
   2. From the Monthly Start Date dropdown menu, select the month you want to view usage for.
      Only the past seven months are available to select.
      

4. Select the Events tab to access the following features:
   • View Total Events (Monthly) as a numeric value.
   • View the Daily Event Usage graph to identify event activity trends for each day of the selected month.
     Select a bar on the graph to view a breakdown of event types generated that day.
     
5. To configure the data displayed on the Agent tab, select a calendar month from the Monthly Start Date dropdown menu.